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A much-discussed topic: customer-centricity. As tech-enabled MGAs focus their efforts on unleashing new personalised products into the market, join our market briefing as we explore the consumer feedback and expert insights from INSTANDA’s global thought-leadership report, and ask the question: How can MGAs fully embrace technology without diluting the very personal interaction they have with their customers?
Learning Objectives
At the end of this session, delegates will be able to:
- Explain what today’s customers are looking for from their MGA, and how the insurance industry is responding.
- Summarise the attributes of a customer-centric approach to product design and distribution.
- Outline how tech-enabled MGAs are leveraging data and utilising straight through processing to create ‘retail like’ feedback loops to better serve the customer.
- Describe how MGAs can balance the technology needs of the customer without diluting the adviser relationship.
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About the Presenters
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Andy Watts, Director of P&C (EMEA), INSTANDA
Andy Watts is the INSTANDA Director of P&C Business for EMEA. Andy has 36 years of experience in the Insurance technology sector, with previous highlights include being a main board member of Avelo (now Iress), Director of SSP’s Insurer and International division, running DXC’s L&P software business in the UK as well as at one point being responsible for Zurich Insurance Group’s applications in the UK, Switzerland, Germany & the US. During his time, Andy has performed many different roles, including Business Consultant, Programme Manager, Account Director, Business Development Director and Managing Director. Today, he leads INSTANDA’s P&C Sales Team and is experienced in helping MGAs (across all business lines) leverage INSTANDA’s no-code digital insurance platform to rapidly bring new products to market, streamline processes, improve the customer experience, and expand distribution channels.
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Michael Keating, CEO, MGAA
With Over 40 years’ experience in the industry Mike’s career has included time at Insurers, Brokers & MGAs in both the Commercial & Personal Lines markets.
He held Executive positions at AXA, Midas, UK General and most recently Insurtech start up Qlaims before becoming Chief Executive Officer at the MGAA in September 2020.