Gavin Rowell, Director of Loss Adjusting with Innovation Group Adjusting, will be providing a briefing session on Accident Investigations and Claims Defensibility. The session will provide key insights into why and how policy holders should complete appropriate incident investigations, the common pitfalls noted on a day-to-day basis and how these can impact claims defensibility.
Learning Objectives
At the end of this session, delegates will be able to:
- Be able to summarise to clients the importance of thorough investigation of accident and incidents
- Explain the pitfalls and dangers of inadequate document completion
- Describe the importance of evidence collection and retention
- Outline how significantly liability claims differ from traditional classes of business – motor and property
About the Presenters
Gavin Rowell
Gavin joined Innovation Group in April 2024 as part of our continuing growth plans for our Loss Adjusting and Claims Management operations. He is an experienced Loss Adjuster, Liability Adjuster, TPA Manager and Operations Director, with over 30 years in the industry, investigating and handling all manner of liability and property claims and managing teams of staff, including their technical audit, supervision and training.
In addition to his management and operational responsibilities Gavin has a proven track record in investigating and handling complex liability and property claims. In recent years he has been directly involved in high profile cases including complex life changing injuries, allegations of modern-day slavery, bullying and harassment, breaches of GDPR, power station business interruption and civil engineering rip and tear claims, amongst many others.
Gary De Groot
Gary joined the business in 2019 and is Growth Director at Innovation Group. He has worked his whole career in claims, having performed a number of roles across Claims Handling, Account Management and Sales.
Gary has worked alongside some of the UK’s largest motor and property MGAs and has detailed insight into what makes many of them so successful.
