What treating customers fairly *Really* looks like.
Monday 1 April 2019
Old Library, Lloyd's

Listening to the FCA and other bodies,   you would be forgiven that treating customers fairly is all about price. The current discussions on dual pricing echo this – that new customers get a better deal than existing customers or that poorer customers are treated differently. Well theres much more to it than that. We all expect to pay more for fuel on a motorway service station than a normal road and theres a reason high end car showrooms are not in poor areas. Theres so much more to treating customers fairly than price and almost no one talks about those opportunities. During this session we’ll explore some of these and the impact they can have to your bottom line and the trust of customers of the insurance industry as a whole.

Learning Objectives:
By the end of the session delegates will be able to realise that Treating Customers Fairly isn’t all about price and will be able to outline the much more important things that make customers loyal to a broker.
Networking Lunch available from 12:30.  Session runs from 13:00 to 14:30 

Thursday 4th April 2019
MGAA Offices, Minster Court, Mincing Lane, London, EC3R 7AA

Join EBaoTech at a roundtable discussion aimed at determining the key building blocks of a practical IT strategy for MGA systems.

Andrew and Tomek will discuss the benefits of having a system that puts product creators, quoting, underwriters, consumers, High St Coverholders/Brokers, all on the same platform.

This will be an interactive session, above all the objective is for an open discussion designed to provide practical insights for effective MGA systems deployment in future.

Refreshments from 08:00, session runs from 08:30 to 09:30

Automated Underwriting: how to write home insurance using only a property address – a OneClickCover case study
Wednesday 5 June 2019
Old Library, Lloyd's

OneClickCover is building a disruptive technology platform that will allow people to get a competitive home insurance quote using just one parameter – their property address. The briefing will demonstrate how to use data in underwriting to provide a better customer experience, breaking away from the paradigm of long questionnaires and confusing pictures of window locks commonly found in home insurance. The briefing focuses on the case study and will include a live demonstration of the platform from the consumer and underwriters respective viewpoints.

Learning objectives
Hutton Swinglehurst will talk about his experiences developing an extremely fast and easy to use home insurance customer experience and the role of data in delivering that.
By the end of the briefing, delegates will have a better understanding of:
- how data can be used for the benefit of both customers and underwriters and;
- how other MGAs might benefit from using the OneClickCover platform.
Networking Lunch available from 12:30.  Session runs from 13:00 to 14:00.