News
Stay informed with the latest news and perspectives from the MGAA, our members, and partner organisations.
Pro Global: When AI Starts Acting – The Compliance Challenge for MGAs
The insurance industry's conversation about AI is already moving on. For the past couple of years, much of the focus has been on generative AI: what it can write, summarise, analyse or retrieve. The more interesting development now is agentic AI: as I am sure all readers already know, these are AI programmes that do not simply produce an answer, but can autonomously take actions, make a series of decisions and adapt what they do in response to new information.
14th September 2026
VIPR: AI Won’t Fix Broken Claims Processes, It Will Expose Them
For years, insurance claims operations have been judged on one thing above all else: speed. How quickly can a claim be processed? How efficiently can workflows be automated? How much friction can be removed from the customer journey?
17th June 2026
Sedgwick: Achieving Better Claims Outcomes Through Preparation and Planning
Claims handling is often described as the moment of truth for an insurance policy. No matter how well a product is sold or a contract is negotiated, the claims experience ultimately defines success or failure for the insured. Decades of the frontline of claims management show that many claims issues stem from avoidable mistakes.
15th June 2026
RDT: Claims – Common Mistakes to Avoid
Claims operations get scrutinised in ways most other parts of an insurance business don't. When something goes wrong - a delayed settlement, an inflated leakage figure, a customer complaint that escalates - the question that follows is usually the same: where did the process break down?
15th June 2026
Innovation Group: Building Better Claims Experiences by Avoiding Common Mistakes
Effective claims management plays a critical role in maintaining customer trust, controlling indemnity spent, and meeting increasing regulatory expectations. While motor and property claims’ each present their own technical challenges, may of the issues that drive delays, complaints, leakage, and poor customer outcomes stem from the same avoidable mistakes.
15th June 2026
Autorek: The premium data problem hiding inside delegated authority claims
Claims is where operational complexity becomes visible. AutoRek’s 2026 Insurance Operations Report looks at one of the layers.
15th June 2026
Omnyy: Indemnity in Construction – Why the Industry’s Quietest Insurance Line Has Become Its Most Strategic
Where ambition and complexity have always run faster than regulatory certainty, Professional Indemnity insurance has quietly become one of constructions most strategic tools.
27th April 2026
Majesco: MGAs’ Strong Growth and Growing Role in the Insurance Market – Strategic Priorities 2025
The MGA market growth continues to accelerate and outpace the broader P&C insurer market, driven by growing and shifting risk needs that demand different products, specialized underwriting, and access to capacity — helping to close a growing protection gap. MGAs’ specialized focus, speed and innovation offer insurer partners agility and expertise they can leverage, rather than building it internally. It offers a wonderful “petri dish” of experimentation that can help insurers further their growth and innovation.
20th April 2026
The Administration Hub: Strengthening Financial Control in the Insurance Sector – How The Administration Hub Supports MGAs and Underwriters
In the insurance industry, where precision, accountability, and trust are paramount, effective credit control is more than just a back-office task—it’s a vital component of financial stability. The Administration Hub (TAH), a specialist in insurance administration and support services, provides comprehensive credit control support that ensures timely premium payments, healthy cash flow, and accurate financial records.
14th November 2025
Strategic Risk Solutions: Empowering MGAs with Reinsurance Innovation Across Europe
In today’s dynamic insurance landscape, Managing General Agents (MGAs) are increasingly seeking ways to participate in the underwriting profits of the business they generate. Strategic Risk Solutions (SRS), a leading independent insurance management and consulting firm, is at the forefront of helping MGAs unlock this potential through innovative reinsurance solutions tailored to their strategic goals.
14th November 2025
DA Strategy: Strategic First, Scalable Always – A Smarter Path for Specialist MGAs
The next wave of managing general agents (MGAs) is upon us as we head into 2026. We’re seeing a new generation of MGAs built with greater maturity in their design, governance, and purpose than ever before, to my mind.
14th November 2025
Earnix: From Test-and-Learn to Total Transformation – How MGAs Are Using Tech to Reinvent the Business Model
Managing General Agents (MGAs) occupy a unique position in the insurance ecosystem, sitting between insurers and brokers, but increasingly defining their own trajectory. They can be start-ups with a specialist focus, scale-ups entering new territories, or global players managing complex delegated authority portfolios. What they all share is scalability in their DNA. It is both...
20th October 2025
Sicsic Advisory: Supporting MGAs across their business lifecycle
Managing General Agents operate at the sharp edge of insurance innovation, requiring both agility and rigorous discipline. Navigating this dynamic landscape—from securing capacity to managing compliance with regimes like the Consumer Duty—demands expert strategic support. Sicsic Advisory works with MGAs’ boards and senior managers to interpret complex issues, helping them deliver sustainable business models through...
20th October 2025
HF: Predictive modelling and in-depth data analytics – a differentiator for MGAs in an increasingly competitive market
Managing General Agents (MGAs) are now central to the insurance landscape, bringing specialist expertise, entrepreneurial flair, and agility in distribution. This success though, comes with mounting pressures: capacity providers demanding sharper oversight, claims inflation continuing to erode profitability, and competition for sustainable growth has never been fiercer. Against this backdrop, predictive modelling and advanced data...
20th October 2025
Chromatic: Guru, Concierge, Champion or Code Breaker? Using your brand to build preference.
How can you stand out in an ever-more crowded MGA market to achieve growth? Being agile, empowered, and AI-enabled are now table stakes, so how do you make it easy for people to choose you over your competitors? To build brand preference, you must stand for something compelling – and stand out from competitors. So...
20th October 2025
Regulating for Impact: Why MGAs Take A Leading Role in the Next Phase of AI‑Driven Insurance
By Andy How, Director of Insurance EMEA, Earnix Artificial intelligence (AI) is quickly finding itself at the core of strategic decision‑making for insurance leaders. Whether it’s real‑time pricing, dynamic underwriting, or personalised customer journeys, AI is reshaping how insurance products are developed and distributed, and how insurance is being made more relevant and delivered more...
16th September 2025
Innovation Group: Redefining Claims Management for the MGA Market
In today’s evolving insurance landscape, MGAs are expected to deliver faster, smarter, and more cost-effective claims solutions, without compromising on customer experience. At Innovation Group, we understand these pressures. For over 25 years, we’ve been the trusted partner to some of the world’s leading insurers, brokers, and MGAs, providing technology-driven, people-led claims solutions that deliver...
8th May 2025
Claims, Cost & Control: Rethinking Supply Chain for Mid-Range Property Losses
By Chris Turner, Head of Business Development, Acumen Claims Limited MGAA Service Provider of the Year 2024 There is growing commentary across the MGA space that the traditional property claims supply chain is no longer delivering the control, efficiency, or customer outcomes the market now demands. For claims in the £20,000 to £500,000 range —...
8th May 2025
Outrun – the platform MGAs have been asking for
James Hill, Commercial Director at Outrun, shares how years of frustration with insurance tech led to building a platform designed to unlock MGA growth. Core tech challenges The technology frustrations we hear from MGAs are hardly new; lack of control/self-serve of products and binders, limited flexibility and multiple systems which don’t talk to each other,...
7th April 2025
AI myths you need to stop believing
The insurance industry is a complicated place. High volumes of data, complex processes and time pressures create an environment which relies on skilled employees and highly manual workflows. There’s one innovation that’s changing that; AI. It’s rewriting the working world, and that includes the insurance sector. With so much conflicting information out there about this...
7th April 2025
Is Your MGA Ready for the Next Leap in AI?
In a fast-moving insurance landscape, Managing General Agents (MGAs) are expected to be nimble, efficient, and highly responsive to customer needs. With rising expectations and increasing complexity, many MGAs are turning to artificial intelligence (AI) to help them do more with less—and do it better. One of the most exciting developments in this space is...
7th April 2025
The Technological Revolution Reshaping the MGA Landscape in 2025
The insurance industry is at an inflection point. Rapid technological transformation is underway, and MGAs are at its centre. In 2024, 76% of U.S. insurance companies integrated generative AI into at least one business function, and by 2025, this trend is expected to evolve into enterprise-wide adoption. For MGAs, leveraging new technologies is no longer...
7th April 2025
Skill, Scale & Scope – Xceedance Accelerates Growth for MGAs
MGAs are built to be lean and agile. Across the world, MGAs and other delegated authority businesses are emerging as innovative powerhouses driving unprecedented growth and transformation within the insurance industry. They have the potential to reinvigorate the industry, lead the charge in digital adoption, and grow rapidly in skill, scale and scope. Growing in...
12th March 2025
Claims – AI – Fraud’s Friend and Foe
Artificial intelligence, or AI, is becoming a major asset in the continuing fight against insurance claims fraud. However, while it’s delivering excellent improvements in the detection process, potential fraudsters also use this new technology to refine and embellish dishonest activities. Insurance fraud has a significant impact on profitability for insurers and managing general agents, and...
12th March 2025
The role of the MGAA in supporting MGAs – a case study with Bspoke Group
As a member of the Managing General Agents’ Association (MGAA), the Bspoke Group, which brings together a diverse collection of multi-class niche and specialist Managing General Agent (MGA) insurance businesses – benefits from the strength of being part of a well-respected, collective community. According to Dave Cuthbert, Broker Development Manager at Bspoke, being a member...
7th March 2025