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MGA Claims Conference November 2025

ILC’s MGA Claims Conference, in association with the MGAA

Queen Elizabeth II Centre, London

6 November 2025

Join us – we’d love to have you there!

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We are thrilled to announce the return of ILC’s MGA Claims Conference, in association with the MGAA.

This conference remains the perfect platform to explore the latest opportunities and best practices in MGA claims. The day will feature in-depth discussions, expert panels, and specialist breakout seminars, all designed to address the unique needs of the MGA community.

We look forward to welcoming you in November 2025. 

View the agenda

Our CEO, Mike Keating, shares why you won’t want to miss this event:

“Our MGAA/ILC MGA Claims Conference continues to attract key claims executives from the MGA sector, with relevant market panel discussions and excellent networking opportunities. With the rating environment beginning to weaken, the need for a strong, customer-focused and aligned claims community, working together to navigate soft market conditions, has never been more paramount. Make sure you register to attend this excellent conference.”

Agenda

08:45

Registration & Networking

09:45

Welcome & Introduction

With Stuart Ballantyne (Partner & ILC Lead, ILC) and Mike Keating (CEO, MGAA)

10:00

Fireside Chat – Keynote: View from the top

Two leading industry CEOs reflect on how claims should be an integral part of a successful insurer or MGA, and explore the opportunities and threats currently facing both claims teams and the industry generally.

Moderator: Charlotte Halkett, Senior Consultant, Milliman
Mark Eastham, CEO, Homeprotect
Steve Kingshott, Experienced Insurance CEO, Executive Director and Advisor

10:35

Presentation – Focus on AI and Claims

Industry leader Nigel Walsh reflects on what opportunities AI offers to insurers and MGAs, and examines what risks it could bring.

Moderator: Jonathan Valentine, ClaimsTech Lead ILC & CIO, ThingCo
Nigel Walsh, Global Head of Insurance, ServiceNow

11:00

Coffee/Networking

11:40

Breakout – How can we remain competitive in attracting talent to our industry

MGA claims handling is evolving fast – driven by AI, automation, ESG demands and the expectations of younger, digital-first customers. This panel will explore how MGAs can seize the opportunity to outpace traditional insurers by embracing the next generation of claims professionals and practices.

Moderator: Alistair Danesh, Committee Member – Events Officer, MGAA Next Gen
Stephen Cowap, Chief Insurance Officer, Urban Jungle Insurance
Anjli Khawani, Business Architect, Gallagher Bassett
Andrew Pedler, Vice President, Reserv UK
Jack Harding, Committee Chair, MGAA Next Gen

11:40

Breakout – AI Showcase

Showcase of two AI claims solutions and a look at how AI can be practically used to optimise claims outcomes.

Moderator: Jonathan Valentine, ClaimsTech Lead ILC & CIO, ThingCo

Showcase 1: Bdeo

Showcase 2: Unitary AI

12:25

Panel Discussion – Commercial specialty claims – delivering on our promises

The discussion will examine the challenges and opportunities between carriers, MGAs and claims TPAs, looking to highlight where improvements need to be made to consistently deliver on our customer promises.

Moderator: Mike Keating, CEO, MGAA

Dean Fairburn, Head of Claims, Bspoke Group
Gavin Lillywhite, SVP Operating Leader – UKI & Europe, Xceedance
Louise Carroll, Senior Claims Adjuster, MGA & Programs Claims – SiriusPoint

13;00

Lunch

14:15

Interview: Focus on the regulatory landscape for MGA claims

Hear direct from the FCA about its current focus and expectations of MGAs and claims teams.

Moderator: Mike Keating, CEO, MGAA
Lisa Sturley, Insurance Head of Department, FCA

14:45

Interview – The Wakam Story

What is the story behind the rise of Wakam? And how can it best interact with MGA claims teams to optimise outcomes for all concerned.

Moderator: Stuart Ballantyne, Partner & ILC Lead, ILC
Nika Lee, Chief Underwriting Officer UK, Wakam
Dean Witherington, Chief Claims Officer, Wakam

15:15

Panel Discussion – To insource or outsource claims to TPAs? That is the question

What works and what doesn’t for MGAs and capacity providers? Our panel of experts will cover the circumstances in which outsourcing claims should be considered by MGAs and where it may not work so well and why.

Moderator: Stuart Ballantyne, Partner & ILC Lead, ILC
Leeann Chamberlain, Head of Market Strategy, Verisk
Christopher Hunt, Chief Operations Officer, SAGIC
Joseph O’Connell, Claims Director, The Acorn Group

15:45

Wrap Up

Stuart Ballantyne, Partner & ILC Lead, ILC

Free delegate pass for MGA and Market Practitioner members.

Every MGA member or Market Practitioner Member is eligible for two free delegate places at the conference. Supplier Members can also enjoy reduced rates on delegate passes and exhibition stands. So make sure you are part of what promises to be a great event.

Registration for this event is now open. 

Register Now

Event Highlights

In-Depth Discussions: Gain insights into what capacity providers expect from MGAs and what constitutes a world-class claims solution.

Expert Panels: Explore how MGA claims solutions can compete with traditional insurers and discover the best practices in claims handling.

Networking Opportunities: Connect with over 300 industry influencers, including MGAs, capacity providers, brokers, insurers, and more.

Don’t miss this opportunity to engage with leading voices in the MGA sector, including CEOs and CCOs, who will be participating in the day’s discussions.