The COVID-19 pandemic has resulted in challenges in the claims handling space; teams are remote working, new types of claims are emerging from Claims Management Companies and customers are becoming more critical of the insurance industry and products they purchase. In this webinar Gallagher Bassett discuss the claims handling strategies adapted during this time and consider how MGAs can best protect themselves and their customers.
Learning Objectives
By the end of the session delegates will:
1. Understand the implication of the current pandemic on claims costs across the industry
2. Be aware of the new types of claims that are expected over the horizon
3. Understand why customer centricity is key for MGAs and how brand confidence can be protected through the claims handling process
4. Have learnt about beneficial claims management strategies
Andy Sewell
Andy has been with Gallagher Bassett for 11 years, joining as the Claims Controller in our Swindon branch where he handled a profile of large and complex claims, from there he has moved from the role of UK Technical Manager to UK Technical Director. Andy is responsible for ensuring the review of technical competency across all lines of business, horizon scanning and developing strategy for the changing claims environment as well as looking after GB’s strategic partnerships.
Charlotte Harrison
Charlotte has over 11 years of experience in the insurance industry and joined Gallagher Bassett in 2009. She has progressed through various client relationship management roles and was appointed UK Client Services Manager in 2016. In her current role as Senior Business Development Manager Charlotte leads the MGA strategy and manages her own portfolio of larger corporate and MGA clients. She has recently joined the MGAA Next Gen committee, representing the voice and interests of the next generation with the insurance community.
