AI in MGA Underwriting and Claims: How Data, Automation, and Efficiency Win with Gavin Lillywhite of Xceedence

• The pressures facing modern MGAs, brokers and insurers — softening rates, rising claims, regulatory scrutiny and impatient investors
• Why embedding robust operational controls is now a strategic necessity, not a nice-to-have
• How agentic AI and automation are being used to drive real efficiency gains
• What customer-first, efficient claims management looks like in practice
• Lessons from 350+ Xceedence clients on where the quick wins are — and how they translate into long-term ROI
• Consolidation trends reshaping the MGA landscape
• The rise of embedded insurance and what it means for distribution
• The business case for digital transformation in today’s market

Whether you’re looking to unlock efficiency, navigate change or shape the future of insurance, don’t miss the insights from Gavin and Mike.

• “We’re here to solve problems. We don’t sell products; we sell solutions.”
• “It’s time to really automate and agentify your operations.”
• “Claims is your shop window.”
• “I think of AI as the underwriter in the pocket.”
• “Fortune favours the brave.”

• Xceedance website: www.xceedance.com
• Xceedance LinkedIn: www.linkedin.com/company/xceedance

Gavin Lillywhite
Senior Vice President, Operating Leader, UKI and Europe

Gavin is a Chartered Insurer with over 30 years global P &C and Specialty Insurance Underwriting and Distribution experience having spent seven years at Royal & Sun Alliance, 22 years at Allianz; and most recently, Axio focusing on Cyber risk assessment and quantification working in both the Company and Lloyd’s market.

Throughout his career he has held a number of roles including Global Property & Casualty Underwriting, leading the Financial Institutions and Real Estate Underwriting portfolio verticals, Client Management and Head of Global Broker Management, latterly with a EUR4.2Bn portfolio under management with Aon and WTW in addition to previous work with Marsh, AJG, Howden, Lockton, McGill et al and numerous Broker Networks.

Having spent more than half his career in global roles he has expert knowledge of global insurance markets from the Americas to Asia Pacific and all territories in between across Property & Casualty, Specialty, Credit Solutions, Affinity, Asset Management and Life & Health.

He holds a postgraduate diploma in advanced management from The European School of Management & Technology, Berlin, and in 2005 was also awarded The Burton Rowe Prize for Chartered Insurance Institute Best National Paper in Advanced Broking.

Connect with Gavin Lillywhite on LinkedIn: www.linkedin.com/in/gavin-lillywhite