Culture, Partnerships and Innovation in a Changing Market with Mike Crane

In this episode of MGAA Conversations, host Mike Keating, CEO of the MGAA, is joined by Mike Crane, SME & Specialty Director at AXA UK, to explore AXA’s long-term approach to growth and the evolving role of delegated authority in the insurance market.

This engaging discussion highlights the importance of culture and partnerships, the impact of technology on insurance, and how MGAs can seize opportunities to innovate and diversify.

• Navigating challenging market conditions
• Balancing efficiency with empathy in claims
• Driving growth through innovation and collaboration

• “The culture and passion within AXA are what really set it apart – that’s hard to replicate.”
• “We’re playing for the long term. It’s about choosing the right business, with the right partners, who share our ambitions.”
• “If you compromise on price and quality, you get into a mess very quickly.”
• “AI is already helping us reduce friction in processes, but in claims we must protect the human touch.”
• “Diversification is key – the MGA portfolio should complement, not duplicate, the core business.”
• “Strong partnerships aren’t just about transferring responsibility. It’s also about us becoming a better, more efficient partner.”

Resources
AXA UK

About The Guest
Mike Crane is the SME & Specialty Director at AXA UK, responsible for delegated authority, financial lines, specialty, and SME portfolios. With a career spanning senior roles across the insurance industry, Mike brings deep experience in underwriting, strategy, and leadership. His focus is on building strong, long-term partnerships, maintaining underwriting discipline, and leveraging technology to improve both operational efficiency and customer outcomes.