Why Insurance Matters More Than Ever: A Deep-Dive with The ABI

In this episode of MGAA Conversations, MGAA CEO Mike Keating sits down with Hannah Gurga, Director General of the Association of British Insurers (ABI), for a wide-ranging discussion on the state of the UK insurance market in 2025.

• The industry’s resilience in the face of extreme weather and cyber incidents
• Regulatory cost pressures
• Changes arising from the latest Government Budget
• The importance of improving claims handling
• The future of talent in the sector
• Hannah also shares ABI initiatives supporting diversity, skills development, and leadership — and highlights the value MGAs gain from being part of the ABI ecosystem

• “Risk is our business. Insurance has a critical role in strengthening the UK’s resilience.”
• “Claims are where the promise of insurance is tested.”
• “We need smart regulation — not deregulation — to deliver better outcomes for consumers and firms.”
• “Purpose runs through the DNA of the insurance industry.”
• “There are very few careers that offer more meaning than insurance.”
• “Ad hoc data requests may be a small cost on paper, but they are hugely disruptive for firms.”

• The ABI 

Hannah Gurga leads the ABI, representing the UK’s general insurance and long-term savings industry. Under her leadership, the ABI champions regulatory reform, supports market resilience, drives progress in diversity and inclusion, and promotes innovation across the sector.

With experience across Government, financial services and global policy roles, Hannah is a respected voice on insurance market dynamics, regulation, consumer outcomes, and the future skills the industry needs. She is also passionate about purpose-driven careers and broadening entry pathways into insurance.