An Underwriters Guide to navigating the soft market & when it will end …
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20th October 2026 • 13.00 - 14.00
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The soft market presents a very different set of challenges for underwriters and MGAs – when will it end? As competition increases, rates come under pressure and opportunities become harder to differentiate, maintaining underwriting discipline and protecting profitability become increasingly important.
But how long could the current soft market last, and what does success look like for the MGA community as the market moves through this cycle? Gary Head, CUO will explore the current landscape across the US, UK and Europe, looking at the factors driving the soft market and what businesses can do to remain resilient and profitable.
Let’s focus on the practical realities of navigating a soft market — from understanding where profit really comes from and identifying opportunities to upsell and cross-sell, to making brave decisions, planning for reality and ensuring the right risks are written in the right way. No matter what happens the sun will come up in the morning…
Learning Objectives
- Describe the causes of the soft market and give a view as to how long it will last before rates stabilise and then ultimately harden
- Summarise what the MGA Community need to do through this soft period of the market to avoid undermining all of the hard work that has been done over the past 15+ years to build the greatly improved reputation of the sector
- Explain some soft market Underwriting tactics to increase your chances of successfully navigating and thriving through this soft phase
- Define what success looks like for the MGA market through this period
Gary Head
Chief Underwriting Officer Optio Group
Gary Head was appointed Chief Underwriting Officer at Optio in March 2025. He joined the business from AXA, where he held a number of senior leadership roles over a distinguished career. Most recently, he led AXA’s Financial Lines & Specialty teams, having previously served as Director of Schemes & Delegated Authority.
During his tenure, Gary played a key role in strengthening underwriting performance and broker relationships, with the business recognised as Schemes Insurer of the Year at the Insurance Age Broker Awards in both 2023 and 2024. Gary brings extensive underwriting expertise and leadership experience to Optio, supporting the continued growth and development of its specialty lines offering.
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