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Managing Operational Resilience and Third Party Vendor Risks 101: What are the Solutions?

Operational Regulatory & Compliance

Online

19th November 2025 • 12.30 - 14.00

About this session

To tackle the challenges of DORA and other regulatory requirements, insurers need a clear, practical approach to third-party risk management. This starts with understanding what good due diligence looks like: assessing vendor financial health, operational resilience, data security, and compliance practices.

Technology and tools, such as SaaS vendor management platforms, continuous audit dashboards, and automated evidence collection; can make these processes more efficient, transparent, and auditable.

In this session, delegates will see practical examples of how these tools work in practice and be encouraged to bring their own questions about real-world challenges and implementation.

Have you registered for part 1 of this Insights session which delves into the challenges of third party vendor risk?

Operational Resilience & Third Party Vendor Risk 101: What are the challenges?

6th November 1-2pm.

Learning objectives

At the end of this session, delegates will be able to:

Describe the practical steps involved in conducting effective due diligence on third-party vendors.
Explain how technology and tools, such as vendor management platforms and audit dashboards, support continuous oversight and compliance.
Apply these approaches to real-world scenarios, identifying gaps, asking the right questions, and improving third-party risk management in line with regulatory expectations

Mike Dalzell

Group Head of GRC • Pro Global

Mike Dalzell brings over 35 years of industry experience, with more than a decade dedicated to Compliance, Risk and Audit managerial roles, as well as being the Pro Group Company Secretary. Since 2019, Mike has served as Group Head of GRC and is recognised within Pro Global’s leadership team for his deep expertise in compliance, his pragmatic approach to problem-solving, and his commitment to operational excellence in a complex regulatory landscape.

Mike’s work ensures that Pro Global maintains robust resilience and adheres to evolving industry standards and regulatory requirements.

Kristy Lovegrove

Group Head of Technology and Digital Services • Pro Global

Kristy is an experienced technology leader with a passion for driving digital transformation. As Group Head of Technology and Digital Services at Pro Global since December 2020, the focus has been on evolving the business through smart, scalable solutions.

Expertise includes cloud-based project delivery, hybrid cloud transformations, and FCA-compliant rollouts. Kristy also leads strategic initiatives in advanced data solutions—from robotic process automation to full application transformation—always aiming to boost efficiency and support sustainable growth.

Pervin Sivanathan

Group Head of Audit & Advisory Services • Pro Global

Pervin is Group Head of Audit & Advisory Services at Pro, overseeing client relationships, service development, and delivery.

With over 30 years in the insurance industry, Pervin specialises in long-tail claims, including asbestos, health hazard, and pollution. Her expertise spans due diligence, reserve valuations, litigation support, and process reviews.

Pervin has led projects such as M&A reviews, claims file audits, and financial reserving for major asbestos accounts in the London market. She also brings experience in SLA management, claims consulting, and marketing strategy