Acumen Claims

Acumen has been delivering The Power of Certainty in UK property claims since 2010, supporting insurers, brokers and MGAs with a proven, surveyor-led alternative to traditional loss adjusting models.

At the heart of our model is a simple principle: the right expertise at the right time.

In the event of a claim, the first person on site is an MCIOB Chartered Surveyor—equipped to validate cause of damage, policy response, and the full scope of building works in a single visit.

Our surveyor-led approach combines technical validation, accurate scoping and early cost control, supported by experienced desk-based adjusters and a managed contractor network. This removes the need for fragmented hand-offs to multiple experts, reduces repeat visits, and ensures alignment across the claim from day one—optimising both customer experience and claim outcomes.

The result is a more controlled and efficient claims journey, delivering reduced lifecycle times, improved scoping accuracy, and lower overall indemnity spend for our partners, alongside a better experience for policyholders.

To find out more, please contact:

Paul Upton, Chief Commercial Officer – pupton@acumenclaims.com
Chris Turner, Business Development Manager – cturner@acumenclaims.com