News
Stay informed with the latest news and perspectives from the MGAA, our members, and partner organisations.
VIPR: AI Won’t Fix Broken Claims Processes, It Will Expose Them
For years, insurance claims operations have been judged on one thing above all else: speed. How quickly can a claim be processed? How efficiently can workflows be automated? How much friction can be removed from the customer journey?
17th June 2026
Sedgwick: Achieving Better Claims Outcomes Through Preparation and Planning
Claims handling is often described as the moment of truth for an insurance policy. No matter how well a product is sold or a contract is negotiated, the claims experience ultimately defines success or failure for the insured. Decades of the frontline of claims management show that many claims issues stem from avoidable mistakes.
15th June 2026
RDT: Claims – Common Mistakes to Avoid
Claims operations get scrutinised in ways most other parts of an insurance business don't. When something goes wrong - a delayed settlement, an inflated leakage figure, a customer complaint that escalates - the question that follows is usually the same: where did the process break down?
15th June 2026
Innovation Group: Building Better Claims Experiences by Avoiding Common Mistakes
Effective claims management plays a critical role in maintaining customer trust, controlling indemnity spent, and meeting increasing regulatory expectations. While motor and property claims’ each present their own technical challenges, may of the issues that drive delays, complaints, leakage, and poor customer outcomes stem from the same avoidable mistakes.
15th June 2026
Autorek: The premium data problem hiding inside delegated authority claims
Claims is where operational complexity becomes visible. AutoRek’s 2026 Insurance Operations Report looks at one of the layers.
15th June 2026
Innovation Group: Driving Operational Excellence Through Intelligent Process Optimisation at Innovation Group
Introduction to the “new” Claims Industry Over the last decade, the claims industry has undergone a fundamental shift. What was once defined by manual workflows, phone calls, and face-to-face interactions, it is now shaped by customer expectations for speed, clarity, and convenience. With claimants engaging through an expanding range of digital channels, insurers and...
9th March 2026
Innovation Group: The Future of Claims Management
Claims management is undergoing one of the most profound transformations in the history of insurance. Once regarded as a reactive, operational cost centre, it is now evolving into a proactive, data‑driven value engine. This change is driven by the convergence of technological innovation, rising customer expectations, emerging global risks, and ongoing economic pressures. Together, these...
19th February 2026
RDT: Claims Management When Margins Tighten
Claims have always been the moment of truth for insurance customers. Today, they are also one of the most complex, scrutinised, and strategically important parts of the value chain. For MGAs operating amid rising costs, regulatory pressure, and heightened customer expectations, claims management is no longer just an operational function – it is a core...
16th February 2026
HF: Claims Trends You Need to Know in 2026
AI HF sees 2026 as a pivotal year in the implementation of AI into insurance processes, including claims handling. Some key developments our experts are monitoring are the use of predictive analytics to spot and manage claims trends and enable data-driven decision making, process automation and implementing agentic AI which can take initiative, carry...
16th February 2026
Encora: Transforming Claims with “Service-as-Software” – The Multi-Agent AI Revolution
The Claims Challenge Facing MGAs The insurance claims landscape faces unprecedented pressure. MGAs and capacity partners navigate rising costs, increasing claim volumes, and extended processing times. In the UK, total claims paid by motor insurers reached £11.7 billion in 2024 (a 17% increase) while term life claims can take 53 to 122 days to resolve...
16th February 2026
ClaimSorted: Why Claims TPAs Need to Combine Automation with Exceptional Claims Talent
For MGAs, selecting a claims TPA is no longer just an operational decision, it is a strategic one. Claims outcomes directly influence customer retention, regulatory confidence, and ongoing capacity support. As automation and AI become embedded in claims handling, the most effective TPAs are those that combine advanced technology with deep claims expertise, rather than...
16th February 2026
Innovation Group: Redefining Claims Management for the MGA Market
In today’s evolving insurance landscape, MGAs are expected to deliver faster, smarter, and more cost-effective claims solutions, without compromising on customer experience. At Innovation Group, we understand these pressures. For over 25 years, we’ve been the trusted partner to some of the world’s leading insurers, brokers, and MGAs, providing technology-driven, people-led claims solutions that deliver...
8th May 2025
The Travel Season, MGAs and Emerging Risks
By Simon Hoskin Whilst the rest of the UK are preparing for their summer holiday, travel MGAs are faced with a pressing list of priorities. Since the pandemic, the travel insurance industry has had to deal with a rebalance in the number of people travelling, talent shortages and the rising impact of climate-related events,...
8th May 2025
Transforming Claims for MGAs with Multi-Agent Systems
By Marc Hollyoak In 2025’s rapidly changing insurance tech landscape, multi-agent AI systems are transforming claims processing like never before—faster, more efficient, more accurate, and more customer-satisfied. As MGAs look to differentiate themselves in an increasingly competitive market, these advanced technological ecosystems are becoming essential, not optional. Encora, the specialist global digital engineering company with...
8th May 2025
Claims, Cost & Control: Rethinking Supply Chain for Mid-Range Property Losses
By Chris Turner, Head of Business Development, Acumen Claims Limited MGAA Service Provider of the Year 2024 There is growing commentary across the MGA space that the traditional property claims supply chain is no longer delivering the control, efficiency, or customer outcomes the market now demands. For claims in the £20,000 to £500,000 range —...
8th May 2025
Claims – AI – Fraud’s Friend and Foe
Artificial intelligence, or AI, is becoming a major asset in the continuing fight against insurance claims fraud. However, while it’s delivering excellent improvements in the detection process, potential fraudsters also use this new technology to refine and embellish dishonest activities. Insurance fraud has a significant impact on profitability for insurers and managing general agents, and...
12th March 2025