VirtusLab joins the Managing General Agents’ Association (MGAA)

VirtusLab, a professional software engineering and consulting services company specialising in Data Foundation and AI Enablement for insurance, is pleased to announce that it has joined the Managing General Agents’ Association (MGAA) as a Supplier Member.

Insurance matters because every policy is a promise. Technology must support that.

At its core, every insurance policy represents a promise to a family after loss or a business after disruption. The systems and decisions that underpin it must be engineered for resilience and longevity.

The industry’s primary challenge is not a lack of ambition. Business growth has often outpaced the evolution of supporting systems and operating models. Critical functions such as underwriting, claims, finance, and compliance continue to operate but often rely on a fragile combination of disconnected platforms, spreadsheets, manual controls, and uncodified institutional knowledge.

Delivering on that promise at scale depends on three fundamental pillars: Technology, People, and Capital. These pillars determine how effectively an insurer can operate, grow, and compete.

As a technology partner, VirtusLab helps insurers align technology and people to free capital for growth through modernizing operations and augmenting human expertise with AI, and enabling smarter decisions through better data visibility.

Insurance runs on trust, so does everything we build.

Managing General Agents are a convergence layer of the industry, providing deep, focused expertise in specialised risk markets, building strong relationships, and developing new and innovative products with an agility that larger carriers often cannot match.

However, traditionally, these businesses have been constrained by a lack of innovation and are underserved technologically.

“The MGA market is brimming with opportunities, and the shift towards digitisation is now more achievable for organisations of all sizes. The MGA ecosystem has the potential to be one of the most dynamic and innovative segments within the insurance industry.

By joining the MGAA, we are positioning ourselves to work more closely with MGAs and the wider community to address the technology challenges that hold the sector back and to help unlock the full potential of data and AI for specialist insurance.”

– Peter Ratcliffe, Head of Commercial Solutions, VirtusLab

This is where professional services firms bring value. Insurance has long operated within its own ecosystem – deep in domain expertise but often with little IT representation. Insurance technology partners like VirtusLab bridge that gap, bringing experience from financial services, logistics, retail and enterprise technology into an industry that needs it.

The result is not overshooting multi-year long transformation roadmaps but starting the change where the company culture is today. This allows MGAs to scale and compete on the strength of their specialist expertise rather than facing limitations of their systems.

For insurance professionals

The insurance industry faces a generational knowledge transfer challenge. Experienced professionals hold institutional knowledge that is difficult to replace. At the same time industry is becoming a grey hair business steeped in traditional processes and interactions. It can be hard for the discerning Insurance professional to see through the fog that is happening in the industry while attracting and retaining new talent.

VirtusLab’s mission is to clear the fog, and build the technology that amplifies this expertise – developing a future that is rich with opportunity, supported by technology that is not going to replace but enable every role from C-suite, underwriters to the operations desk.

“For us, this is about purpose beyond profit. Historically, insurance has set operational standards where regulation couldn’t – from building fire safety, to cybersecurity practices. Regulation follows. Insurance leads. Now, as AI disrupts every industry, insurance must lead the way once again. We want to help make that happen.”

– Bartek Antoniak, Head of Cloud & Data Engineering, VirtusLab

– Peter Ratcliffe, Head of Commercial Solutions