Xceedance Whitepaper – AI in Action: Transforming Insurance Operations

Hot on the heels of last week’s Breakfast Briefing of the same name, this new white paper from Xceedance and the MGAA examines core insurance operations, and looks at how we can utilise AI to improve performance.

As we step into 2026, the MGA sector faces both exciting opportunities and significant challenges. The AI in Action: Transforming Insurance Operations White Paper from Xceedance and the MGAA provides timely insights into these dynamics and offers practical strategies for navigating the year ahead.

With a soft rating environment, heightened competition for brokers, and increasing pressure on margins due to rising claims costs and inflation, MGAA members will need to steer a steady course. Protecting capital providers, strengthening alignment with distribution partners, and leveraging technology for operational efficiency will be critical.

• Review and benchmark operational capabilities
• Explore AI-driven solutions for underwriting, claims scrutiny, and capacity longevity
• Maximise digital transformation opportunities, including real-time pricing and faster quoting engines
• Improve data quality, a key area where recent MGAA forums highlighted significant room for improvement

During the Briefing, all panellists agreed that the insurance industry needs to get to grips with AI sooner rather than later. In fact, one went so far as to say: “The best time to start working with AI was last year. The second best time is now.” By embracing the insights and recommendations in this paper, MGAA members can position themselves to deliver greater business efficiency and resilience in a challenging market.

Download the Whitepaper